Frequently Asked Questions

You are always welcome to email your stories, comments, or questions to International Living. Please note that we may publish your email, along with a reply, in our e-letter or magazine. If we do so, we will not use your full name or your email address, only your first name.

Email PR@internationalliving.com to request an interview with one of our experts or to ask about content sharing (full/partial reprints, story linking, and more) go to our Media Center.

A good way to “drill down” to the news and information that you’re looking for is to use the navigation bar on each page or the search box at the top of each page.

International Living invites the media to link to articles at the InternationalLiving.com website with permission to reproduce articles, either in part or in their entirety, once credit is given to InternationalLiving.com as the source and a hypertext link to the original article is provided.

For general advertising queries, please visit our advertising page.

For over 40 years, International Living has been the leading authority for anyone looking for global retirement or relocation opportunities. Through its monthly magazine and related e-letters, extensive website, podcasts, ILTV, online bookstore, and events held around the world, International Living provides information and services to help its readers live better, travel farther and have more fun. There's no better source for retiring overseas. Check out our Media Center for more information.

For information about InternationalLiving.com, content republishing, source material, or to book an interview with one of our experts, contact our PR team.

International Living collaborates with media for both online and print publishing efforts. Collaborative Initiatives include article syndication, blog contributions and reports. International Living has been quoted in: Reuters, MSN Money, New York Times, The O’Reilly Factor (Fox News), The Wall Street Journal, USA Today, Forbes Personal Finance, ABC News, Smart Money, the AARP etc. If you wish to know more please visit our Media Center.

Members of the media can request a complimentary subscription to International Living’s monthly magazine. Contact our PR team.

If the property appeared as an advertisement or article within an International Living issue you can find the issue by logging into the Members area of the website.

Normally, we do. Property advertisement is subject to approval by Pangea, International Living’s preferred real estate marketer.

If you’re subscribed to any of our free e-letters (Daily Postcards and Field Notes) and would like to unsubscribe, there are two ways you can do this:

Option 1: Each e-letter you receive has an unsubscribe link at the end of the email. Open a recent e-letter you received and scroll to the very end. In the footer of the email, you’ll find a link to unsubscribe.

Option 2: You can also change from International Living Daily Postcards to our Weekly Roundup here.

Our No Spam Pledge: International Living will never sell, rent, or otherwise abuse your e-mail address. It will be used solely for the purpose of sending you IL Postcards and updates about International Living. If you have not already done so, please whitelist our service to ensure delivery.

If you’re subscribed to any of our free e-letters (Daily Postcards and Field Notes) and would like to unsubscribe, there are two ways you can do this:

Option 1: Each e-letter you receive has an unsubscribe link at the end of the email. Open a recent e-letter you received and scroll to the very end. In the footer of the email, you’ll find a link to unsubscribe.

Option 2: You can also change from International Living Daily Postcards to our Weekly Roundup here.

You can sign up for our free daily e-letter, the Daily Postcards here.

Airfare and accommodations are not included in the conference registration fee. However, we do offer airline discount codes as well as negotiating a discounting room rate at the host hotel. The discounted room rate is subject to availability. Please book your room well in advance to avoid disappointment. You can find the latest conference details on the events section of our website.

International Living magazine subscribers; Alliance Lifetime members, Real Estate Trend Alert, and Platinum Circle are entitled to discounts on conference registration fees. Please consult the individual conference promotion or contact us for complete details.

We don’t offer discounts based on income or occupation. However, we do offer substantial early bird and membership discounts. Please contact us for full details on how to get the best price for the event you’d like to attend.

We do not accept volunteers due to having a fully staffed Conference Team. If you wish to speak at an upcoming conference, please email us and tell us why you’d be a great fit.

Yes, when you attend an International Living conference (both in-person or online) you will be given access to a conference workbook which includes all the speakers contact details so you can reach out directly at a later date. They will be more than happy to help with any questions you have.

Yes, you can certainly bring a guest to a conference for almost half price. Please consult the individual conference promotional material on the events section of our website or contact us at 1-866-381-8446.

Yes, as long as it is not one of the events put on with a 3rd party contributor. If you have an IL Conference Credit you can email the Conference Team here, phone (toll-free from the U.S. and Canada) 1-866-381-8446. A live operator is available Monday to Friday from 9 a.m. to 5 p.m. ET to help you.

In some cases, yes. Please check with your tax accountant to verify.

If you have a conference voucher, you must give our events customer service team a call directly at 1-866-381-8446.

You can contact the Events Team by email or give us a call (toll-free from the U.S. and Canada) 1-866-381-8446. A live operator is available Monday to Friday from 9a.m. to 5p.m. ET

You can find a full list of our upcoming online and in-person events on the events section of our website.

You do not have to be online for the entire time. We will give you ongoing access to the event archive within 24-48 hours of the event concluding. This includes recordings of the entire event. This way you’ll be able to go back and review any presentation you like in the future.

We invite you to take advantage of the greatest membership discount for which you are eligible, based on your membership status. But only one membership discount applies.

As a VIP member you can contact VIP customer service through our online contact form or call us at 1-800-681-2402 (toll-free from the US and Canada) 1-443-353-4232 (for all other callers) Monday – Friday, 9am to 7pm ET.

Pangea is International Living’s preferred real estate marketing group. You can read more about Pangea.

Our VIP services are exclusive groups of International Living members. Membership unlocks exclusive products, member's only discounts and access to the IL experts. VIP members receive first notice of what’s happening in the world of IL and beyond, and enjoy first-class treatment at our events. To become a Platinum Circle member or join another membership level, please contact us at 1-800-681-2402 or request a call back via our online form here.

We're sorry to see you go! Please contact our customer service team directly through the online contact form or give us a call directly at 1-800-681-2402.

If you have a subscription with International Living that you would like to turn the auto renew off, you can do so by logging in to the self-service area of our members area here:

Here’s a step-by-step guide for cancelling auto renewal.

Step 1: Click here to login

Step 2: Enter your username and password and click log in.

Step 3: When you’ve logged in, go to the My Account tab at the top of the page. Then click Subscriptions, which you’ll find on the left of the screen.

Step 4: Click the Turn Off button on the subscription of your choice.

Step 5: Click Yes to confirm. Your Auto Renew Status will now show as Off.

To stop any further charges and to cancel the auto renewal feature of your RETA membership, please follow the instructions provided below.

If you have a subscription with International Living that you would like to turn the auto renew off, you can do so by logging into the self-service area of our members area here:

Here’s a step-by-step guide for cancelling auto renewal.

Step 1: Click here to login

Step 2: Enter your username and password and click Log In.

Step 3: When you’ve logged in, go to the My Account tab at the top of the page. Then click Subscriptions, which you’ll find on the left of the screen.

Step 4: Click the Turn Off button on the subscription of your choice.

Step 5: Click Yes to confirm. Your Auto Renew Status will now show as Off.

If you are a Real Estate Trend Alert Member and you have further questions about a recent launch, that were not answered already through the information on the RETA website, you can log in and contact the RETA Concierge directly.

You can submit a request via our online contact form or give our customer service team a call directly at 1-800-681-2402.

Please contact our customer service team directly.

You can update your credit card information via the Customer Self Service Portal.

We charge an annual maintenance fee for VIP services to allow us provide the best service possible to our members. This fee allows us to keep our large network of country correspondents and experts around to world to ensure our valued VIP's always have the most current information about ways to travel in style, retire rich and invest smartly.

You can access your digital product through your member's area. Upon logging in, click on My Library" to view all of your purchased products."

Shipping time depends on your address. Orders shipped within the United States usually take one to three weeks. Canada and international shipping usually takes two to four weeks. If you still have not received your product, visit our Customer Service Help Page to report the problem and provide the shipping information you included when ordering.

If your credit card statement shows this charge [ Int`l Living/PSV*Int`l Living ], it means that you recently purchased the International Living magazine or another product or service from International Living. If you require details about this purchase you can contact our customer services department.

We send periodic special renewal offers that we believe would benefit our readers. If you wish to stop receiving renewal notices, please contact customer service.

Ensure you are logged out of your International Living account and then try to log into the product just purchased using the information provided i.e. Link, username and password. If your issue persists please contact our customer service team.

Please contact our customer service team.

You can do this by logging into the Members Area and going to My Account.

We understand that International Living magazine and associated products and subscriptions are not for everyone and therefore we have made it easy for trial subscribers to cancel their subscription. Please contact us to cancel your subscription or receive a refund on any purchased product or service.

We're so sorry to see you go; However, you can submit your cancellation request through our online contact form or call our customer service team directly at 1-800-681-2402.

To return a product, please first contact us to process your request and obtain a return authorization number. You can then write this return authorization number on your package. Please send a product that you wish to return to: Sisk Fulfillment International Living 1900 Industrial Park Drive Federalsburg, MD 21632.

The money-back guarantee is good for 30 days from the day you place your order. if you decide the good-living, good-value opportunities International Living profiles every month aren't for you after all, just let us know within 30 days and we'll send you a full refund. Any Special Bonuses you received are yours to keep, with our compliments. You can contact us here.

If you would like to update a credit card on file with International Living, you can do so by logging in to the self-service area of our members area here:

Here’s a step-by-step guide:

Step 1: Click here to login

Step 2: Enter your username and password and click log in.

Step 3: When you’ve logged in, go to the My Account tab at the top of the page. Then click Subscriptions, which you’ll find on the left of the screen.

Step 4: Click Update CC of the subscription you wish to update.

Step 5: Fill out form and hit the continue button. Your credit card will now be charged on the upcoming renewal date.

Note: If you wish your card to be charged for an unpaid renewal, please follow the instructions above and then contact us here and we will take payment.

If you are an International Living magazine subscriber, or have purchased any International Living product and you need to update your mailing address, you can do so by logging in to the self-service area of our members site here: 

Here’s a step-by-step guide for changing your address.

Step 1: Click here to login

Step 2: Enter your username and password and click log in.

Step 3: When you’ve logged in, go to the My Account tab at the top of the page. This will bring you to the Profile page where you can update your username, phone number and home address. We recommend using your email address as a username.

Step 4: Update your personal information and click the Update Details button at the end of the page.

If you have forgotten your password, you can easily retrieve or reset it.

Your Email address is your Username for logging into the Members Area.

Your Username is your email address and you can easily reset your password.

Some parts of the website, such as the issue archives are for subscribers only. If you are a subscriber, and are having trouble accessing these parts of the website, please visit our Contact Us page. And if you'd like to become a subscriber please visit the Why Join page and sign up. We'd be delighted to have you on board.

Yes, you’ll find an icon for the PDF version next to the cover of the current digital issue in the members area. You click on the icon to print the issue.

You may have used an alternative email address for your Username when placing your order with us. Please use the email address you signed up with or placed your order with. If your issue persists please contact us.

The username and password for International Living is the same for Global Intelligence and all purchases are accessible on the IL Members website.

Please contact our customer service team.

We accept all major credit cards, checks, and money orders. For auto-renew we can only accept credit cards.

We are continually updating and revising our products to ensure the newest, most current information is available. We may temporarily remove from our Bookstore website products that are being updated or revised until the new edition is available for purchase. If you wish to know when the most current product will be available, you can contact customer service.

Shipping costs vary, depending on weight of the package; however, general shipping is $7.50 for domestic products and $10 for international orders.

Past issues of International Living are available in the members area of the IL website. There is a PDF icon next to each issue which you can click on to download any issue in that format.

International Living publishes various kits and courses on making money overseas. These products detail the many ways you can pay for your new life and travels overseas. You'll find details of these products on our bookstore.

Yes, the media can follow International Living on our official Twitter account and see what the latest IL hot topics are. Of course, any of the media tweets can readily be retweeted to their own followers.

In some circumstances, it can be arranged for International Living to contribute original content to editorial publications (including online and blogs) in an ad hoc or syndicated capability. For more information visit our Media Center.

Please visit the Write for Us Page

For country-specific information you can visit the destinations page of our website.

Our Customer Service representatives are happy to assist you the best they can with subscription inquiries, product order inquiries, cancellations, and to answer questions.